Warranty

The SHEINA 3-Month Warranty

We stand behind our products. Every SHEINA headphone is covered by a 3-month warranty against technical and manufacturing defects, starting from the date of delivery.

What's covered: If your headphones develop a technical or manufacturing defect within 3 months of delivery — a fault not caused by the user — we'll replace them with a new unit.

What's not covered:

• Any issue reported more than 3 months after delivery
• Damage from misuse, accidents, drops, water, or negligence
• Normal wear and tear (such as ear-cushion wear over time)
• Products not purchased directly from SHEINA Lifestyle

How to make a claim: Email sheinacustomers@gmail.com with your order number and a short description of the issue (a photo or video helps). We'll verify and arrange your replacement.

Garantie de 3 mois contre les défauts techniques et de fabrication. Les dommages causés par une mauvaise utilisation ou une négligence, ainsi que tout problème signalé après 3 mois, ne sont pas couverts.